1. Scope and nature of our Service
Our website is made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our website for any commercial or competitive activity or purpose.
All prices are displayed without including all other taxes (subject to change of such taxes) and fees. Ticket prices are per person or group and subject to validity or expiration as indicated on the ticket, if applicable.
The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.
Obvious errors and mistakes (including misprints) are not binding.
All special offers and promotions are marked as such. If they are not labelled as such, you cannot derive any rights in the event of obvious errors or mistakes.
3. Privacy and cookies
Booking.com respects your privacy. Please have a look at our privacy and cookies policy for further information.
4. Free of charge
Our service is free of charge because, unlike many other parties, we will not charge you for our Service or add any additional (reservation) fees to the rate.
5. Credit card or bank transfer
We require that payment is made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorised or charged (sometimes without any option for refund) upon making the Trip Reservation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your Trip Reservation.
In the event of credit card fraud or unauthorised use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible (usually set at EUR 50 (or the equivalent in your local currency)). In the event that your credit card company or bank charges the deductible from you because of unauthorised transactions resulting from a reservation made on our Platform, we will pay you this deductible, up to an aggregate amount of EUR 50 (or the equivalent in your local currency). In order to indemnify you, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email. Please state ‘credit card fraud’ in the subject line of your email and provide us with evidence of the charged deductible (e.g. policy of the credit card company). This indemnification only applies to credit card reservations made using Booking.com’s secure server and the unauthorised use of your credit card resulted through our default or negligence and through no fault of your own while using the secure server.
6. Pre-payment, cancellation, no-show and fine print
By making a Reservation, you accept and agree to the relevant cancellation and no-show policy . Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Please note that a prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount.
If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the accommodation provider’s cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.
If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with us so we know when to expect you to avoid cancellation of your reservation or room or charge of the no-show fee. Our customer service department can help you if needed.
It is possible to cancel for free during the first hour after making a cancellation or two months before the check-in date.
7. (Further) correspondence and communication
By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your reservation and destination, and (ii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. Please see our privacy and cookies policy for more information about how we may contact you.
In order to duly complete and secure your reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number or credit card number.
Any claim or complaint must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. check out date). Any claim or complaint that is submitted after the 30 days period, may be rejected and the claimant shall forfeit its right to any (damage or cost) compensation.
Due to the continuous update and adjustments of rates and availability, we strongly suggest to make screenshots when making a reservation to support your position (if needed).
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Switzerland law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Zurich, Switzerland.
The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
What kind of personal information do we collect?
We can’t help you book the perfect accommodation without information, so when you use our services there are certain pieces of information we ask for. This is pretty basic stuff – your name, preferred contact details, the names of anybody travelling with you and your payment information. In addition to this, we also collect information from your computer. This can include the IP address, the browser you use, and your language settings. There are also situations in which we receive information about you from others or automatically collect other information.
Why do we collect and use your personal data?
The main reason we ask you for personal details is a pretty good one – it’s to help administer your online bookings, ensure you get the best service possible and keep your information safe. We also use your personal data to contact you and to inform you of our latest deals and special offers. There are other uses too – if you’d like to find out what they are, read on for a more detailed explanation.
How do we make use of mobile devices?
We offer free apps through which we also collect and process personal data. This works in much the same way as our website, but they also allow you to use our locations services.
How do we make use of social media?
The use of social media services may be integrated with the our services in various ways, which will involve us collecting some of your personal data or the social media provider receiving some of your information.
What security and retention procedures does our service put in place to safeguard your personal data?
In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access to, and the misuse of, personal data.
How does we treat personal data of children?
WE is a service you are only allowed to use if you are over 18 years of age. We only process information about children with the consent of the parents or legal guardians.
How can you control the personal data you have given to us?
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us to the email address stated below. Please write ‘Request personal information’ in the subject line of your email to speed things along a bit.
Linda’s Group GmbH